Free same day pickup in various NYC locations!
Free same day pickup in various NYC locations!
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Frequently Asked Questions

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What is your return policy?

If you are unsatisfied with your purchase, we offer free returns within 14 days from the date you receive your package. Please return the item in the original packaging. Please note that if your product is defective or damaged, please contact us within 7 days of receiving your package. 
Category: Returns
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How do I pay for my order?

We accept Bitcoin along with archaic payment methods including all major credit and debit cards (Visa, MasterCard, American Express, Discover). We also accept PayPal and Amazon Pay.

We DO NOT accept money orders, checks, or cash.

We are working to accept other cryptocurrencies such as Ethereum, Monero, Litecoin, and etc.

Category: Orders and Payments
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Can we support bulk orders?

Yes, absolutely! Please email sales@bitshields.com if you plan on ordering  more than 5 wallets.

Category: Orders and Payments
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How can I get free same day delivery?

For a limited time, we will offer free same day delivery to addresses in Manhattan and Queens NY. All orders must be made before 3 PM to qualify. Please ensure to leave your contact information in order for us to coordinate the delivery with you. Payment must be made before we deliver! 

Our policy is that someone must be present to sign as a proof of delivery! We also have a local pickup option, please coordinate with one of our support members by emailing us at support@bitshields.com.

The only blackout dates are the following:

Thanksgiving: November 23rd, 2017

Christmas: December 25th, 2017

New Years Eve - Day After New Years: 12/31/17 - 1/2/18

Category: Shipping
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What if my package is stolen/lost?

BitShields is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
Category: Shipping
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When will you ship my order?

Your order will ship within 1-2 business days for all in-stock items. Most USA orders will arrive in 2-3 days after shipping if your order is being shipped from the US.

We are currently not accepting non-US orders.

Category: Shipping
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Is there sales tax?

The price you see is the price you pay ... unless you're shipping to a New York address. Orders to New York must add an 8.875% sales tax to your order as required by state laws.

Category: Orders and Payments
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Is it safe to use my credit card on your site?

Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.
Category: Orders and Payments
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Is my information safe?

We advocate privacy and will never sell your information to a third party. The only information we require from you is your order, shipping address, and payment method. Additional information may be required if you purchase a bulk order.

Category: Orders and Payments
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When will I get my refund?

Returns are processed in the order they are received. Once your return is received, it may take up to 5 business days to process. Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment. You will receive a confirmation email once the return is completed.

Category: Returns
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